Hi, we’re HUB! We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.
Opportunity As the Auto Retention Associate working in one of our innovative Connect Centers, you are responsible for advising new and existing clients over the phone on how to best protect their assets when it comes to automobile insurance. Building relationships and offering solutions using a diverse selection of insurance products while achieving performance targets.
What you will bring to our team Minimum one year of auto insurance experience
Strong conversation skills, detail oriented and computer systems proficiency
High school education or equivalent
Level 1 Insurance License required
Customer service and/or call center experience an asset
A day in the life Build relationships with clients, colleagues and leaders so you can deliver a best-in-class client experience
Provide a wide variety of auto insurance services including renewals, current plates, transfers, cancellations, debt payments and more
Creatively offer a diverse selection of ICBC and private insurance products over the phone
Document all client conversations to minimize errors and future issues
Place outbound calls to enhance retention, focus on call to sale conversion
Manage inbound call volume through servicing calls in an efficient manner
Upsell and cross-sell other insurance products from our other departments
Consistently meet sales targets and telephone metrics
Receiving and processing payments in accordance with company policy
Using ICBC Policy Centre, our BMS EPIC and multiple other software solutions
Administrative duties, such as preparing documents, filing
Salary Expectations The compensation for this position is a variable compensation structure, ie., base salary plus commission. As such, the total compensation earned will vary depending on the successful candidate’s book of business at a particular time. The expected base salary for this position is $41,600.00 to $45,000.00, plus commissions will be paid based on successful sales performance.



The total compensation will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.
Benefits extended health benefits
disability insurance
RRSP matching
paid-time-off benefits
eligible bonuses for some positions
Paid day off for your birthday – we want to celebrate you!
Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities
Why Join HUB? We love making friends; join our team of amazing people who all get along and thrive together! We work hard and play hard! Get ready for our Staff Holiday Parties!!
Paid day off for your birthday – we want to celebrate you! Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities Room to grow within the organization Lots of company perks, benefits, RRSP matching and great compensation.
Your future with HUB Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work setting with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunities for advancement. At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.
Vision To be everywhere risk exists – today and tomorrow. Helping protect what matters most.
Mission To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.
Core Values Entrepreneurship: We encourage innovation and educated risk-taking.
Integrity:



We do the right thing every time.
Teamwork: We work together to maximize results.
Accountability: We measure and take responsibility for outcomes.
Service: We serve customers, communities and colleagues.
The employment offer is contingent upon completion of a successful background check.
We invite you to learn more about our team at www.hubinternational.com.
If you require any accommodations during the hiring process, please reach out to [email protected] to request this.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Only candidates selected for an interview will be contacted.
Department Sales
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Bonjour. Nous sommes HUB. Dans un monde en rapide évolution, nous conseillons les entreprises et les individus sur la façon de se préparer à l’inattendu. Lorsque vous vous associez à nous, vous êtes au centre d’un vaste réseau d’experts qui vous aideront à atteindre vos objectifs grâce à nos services de gestion de risques, de gestion des demandes d’indemnisation et de soutien en matière de conformité. Vous aurez donc l’esprit tranquille parce que vous saurez que ce qui compte le plus pour vous sera protégé grâce à un appui constant et des solutions d’assurance qui vous mettent en contrôle. À propos de HUB International HUB International Limited (HUB), dont le siège social est situé à Chicago (Illinois), est un important courtier d’assurance mondial qui offre des produits et des services complets dans les domaines de l’assurance de dommages, de l’assurance de personnes, des avantages sociaux, des investissements et de la gestion de risque. Avec des bureaux partout en Amérique du Nord, le vaste réseau de spécialistes de HUB offre la tranquillité d’esprit en protégeant ce qui compte le plus grâce à un appui constant et des solutions d’assurance sur mesure. Pour plus d’informations, veuillez visiter www.hubinternational.com.

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📌 Auto Retention Associate (British Columbia)
🏢 HUB International
📍 British Columbia