*** You MUST be located in Fort McMurray, AB - this is a local position ***
*** Full-time, permanent | Monday to Friday, 8:00 AM - 4:30 PM, with flexibility required outside of regular business hours to support operational and customer needs. ***
TRIDON OFFERS

Competitive Wages

Company RRSP Matching

Additional Paid Days Off for Years of Service

On the job training

Manufacturer Provided Training

Opportunity to advance and grow within a rapidly growing company

JOB SUMMARY
The Rental Clerk is responsible for ensuring that customers receive the required rental equipment that meets their needs by providing excellent customer service. They will work closely with the Rental Department Team Lead(s) and Rental Account Representative(s) to provide customers with cost-effective solutions for both temporary and long-term communications needs.

The Rental Clerk will fulfill rental orders and complete administrative duties such as ensuring customer contracts are current, accurately entered into the system for billing, and maintaining the customer database. They will also be responsible for processing equipment returns and ensuring all rental equipment is clean, properly maintained, and in valuable working order for the next customer.

Due to the quick-paced nature of the business and customer operational requirements, the Rental Clerk must be adaptable and able to effectively manage changing priorities and turnaround demands. Flexibility outside of regular business hour s (8:00 AM - 4:30 PM), including occasional evenings and weekends, may be required to support customer and operational needs.

RESPONSIBILITIES AND DUTIES
Promote and Maintain Customer Relationships

Provide excellent customer service and direct enquiries as required to the Rental Department Team Lead(s) and Rental Account Representative(s)

Establish, develop and maintain a calling list of new and recurring customers to ensure lasting relationship with Tridon

Proactive in acquiring the future/upcoming demand of recurring customers

Preparation of Quotes and Orders

Prepare rental quotes and contracts per customer solutions requirements

Fulfill orders from internal & external customers and dealers, ensuring equipment counts and accessories match the order





Setting up of contracts with rental customers including preparing paperwork, verifying credit ratings with Accounts Receivable, and allocating suitable equipment to orders

Work with the Manager to facilitate demand planning and material availability

Forecasting and Planning

Work with Rental Department Team Lead(s) in providing information for the development of Asset Acquisition requests

Conduct rental equipment inventory cycle counts as required to ensure that what is available to rent matches with what is in rental system

Ensure effective and efficient movement of rental equipment between rental locations

Rental Equipment Maintenance

Process equipment returns and update contracts accordingly

Ensure that all rental equipment is clean and in good working order by:

Inspecting equipment on returns for damage and notifying customers of any issues and related costs

Cleaning equipment as required to ensure the next customer receives equipment in proper working order and "like" new condition

Getting equipment repaired as required either internally or externally

Run reports of outstanding orders and equipment, process lost/Beyond economical repair equipment Service orders accordingly.

Ensure that rental department area is kept clean and in order, including any offsite storage facilities

Other duties as required

QUALIFICATIONS

High School Diploma or equivalent

Two (2) plus years of experience working as a customer facing rental clerk/admin

Two (2) plus years of experience working with rental or leasing contracts

Asset

Experience with NetSuite: Business Management Software

Rental experience within the telecommunications industry

Warehouse experience or exposure to the workplace

Experience with inventory management systems

Other Requirements

Full, valid, and current driver's license





Clean 5-year driver's abstract

Clear Criminal Background Check

SKILLS

Very high attention to detail

Strong interpersonal and excellent customer service skills

Effective at fostering solid relationships with both internal and external customers

Ability to prioritize your work and meet multiple deadlines

High comfort level working in a fast-paced team environment that is constantly changing

Strong written and verbal communication skills

Proficient with Microsoft office Suite (Word, Excel, PowerPoint) and in computer application programs such as Outlook, MS Teams, SharePoint, etc.

RELATIONSHIPS
The incumbent also works directly with:

Rental teams in all locations across the organization

Clients and Potential Customers

Service Department

Inventory Department

Management

Safety Department

AUTHORITY
The Rental Clerk holds the authority to do the following:

Identify customer needs and develop appropriate solutions

WORKING CONDITIONS AND PHYSICAL WORKPLACE
The Rental Clerk will work in an office/warehouse environment and must comply with the company dress code. They may be exposed to moderate noise levels. A valid class 5 driver's license may be required to travel for job-related activities.

PHYSICAL DEMANDS
The Rental Clerk must be able to spend the majority of the day sitting and/or standing. Stooping, bending, kneeling, squatting, and carrying will be required for short distances with weight up to 25lbs. The incumbent will be also required to look at a computer screen for long periods of time.

ABOUT US
Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Service, Data, and Tower Divisions collaborate with customers to build custom solutions for their communication needs. We have been supplying communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia.

WE ARE A

KENWOOD Authorized Dealer

State of the Art CSA (Canadian Standards Association) Certified Repair Centre

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📌 Rental Clerk (Alberta)
🏢 Tridon
📍 Alberta