Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients

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Scope

: Follows established procedures on routine wo

rkRequires detailed instructio

ns
Your Daily Roles and Responsibilitie

s: Daily in office inventory and asset management, client’s conference room preventative maintenance, and e-recycl

ingEnsure client users access to equipment in good working or

derSupport a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfact

ionWork cooperatively with on-site teammates, as assignment requi

resEnsure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attende

es.Deploy and recover laptop and desktop ima

gesPerform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dress

ingUse ticketing systems to report individual work accomplishments and to track Service Level Agreements (SL

As)Assist with utilizing Inventory Data management software to maintain inventory accuracy and workf

lowWork with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resol

vedTimely responses to IT questions from client users employ

eesManage occasionally demanding and stressed client us

ersContribute to large scale global projects as nee

dedOther duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this posit

ion
Required Qualifications/Ski





lls:High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experi

enceExcellent client-facing written and verbal communications sk

illsProficiency in Eng

lishUtilize excellent customer service skills and exceed customers’ expectat

ionsAbility to work with a large team with minimal supervi

sionCapable of providing a timely and outstanding user experi

enceAbility to handle daily customer service dem

andsPresent a professional and helpful demeanor to cli

entsBasic Inventory or IT knowl

edgeAbility to excel in a fast-paced sometimes stressful work environ

mentAbility to make sound decisions when faced with competing priori

tiesResults oriented and can identify the steps to be taken to achieve object

ides
Preferred Qualificati

ons: Past business operations exp

osureSome customer experience background or famili

arity
Physical Demand & Work Enviro

nment:Must be available on-site at shift hours, in conjunction with client’s working

hoursAbility to lift and carry 50 pounds or more of equipment safely, multiple times p

er dayMust have the ability to perform office-related tasks which may include prolonged sitting or st

andingMust have the ability to move from place to place within an office envir

onmentMust be able to use a co

mputerAbility to work in “warehouse” environment that is som

etimesMust have the ability to communicate effec

tivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and/or f

ingersAbility to handle varying degrees of noise, temperature and air q

ualityAble to handle frequent work interru

ptionsAbility to flexibly address work assignments and manage

tasksSelf-mot

ivatedCompletion of job assignments without direct super

visionCompletion of applications and assignments within the timeframes a

llowedExtended work hours may include required weekends and ev

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📌 IT Inventory Technician / IT Support / IT Helpdesk (3 months contract) (Ontario)
🏢 Astreya
📍 Ontario