Elevate your career with Hagen Group as a Customer Service Leader in Montreal, specializing in pet products. This hybrid role emphasizes exceptional service and relationship management from order to delivery.

As a Senior Customer Service Representative, you will be integral in ensuring a seamless experience for customers by navigating complex inquiries and enhancing service delivery. Your role includes collaboration with various teams and the cutting-edge use of technology to support customer interactions.

Key Responsibilities:
• Deliver personalized customer support through multiple channels
• Oversee the order process including confirmation and delivery updates
• Resolve issues related to orders and product discrepancies




• Maintain accurate documentation across business platforms
• Collaborate closely with internal teams to meet customer demands

Requirements:
• Familiarity with diverse software platforms
• Strong organizational skills and attention to detail
• Excellent communication skills in both French and English
• Commitment to relationship-building with customers
• Adaptability to evolving business needs

Bring your expertise in customer service to Hagen Group, where your passion for pets and people aligns perfectly.
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📌 Customer Service Leader at Hagen Group (Quebec City)
🏢 Rolf C. Hagen
📍 Quebec City