A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR
At Valentino, we don’t just sell products — we bring dreams, emotions, and artistry to life. Our work is rooted in human connection, and nothing about our approach is mechanical. As a Client Advisor, you play a key role in creating meaningful experiences that inspire our clients and drive the success of the boutique.

This position offers a pay range of $23–$26 CAD per hour, plus commission on base salary. Compensation is based on candidate experience and is subject to change.

Key Responsibilities
Brand Experience:

Master the Client Journey to create strong long term client relationships.

Clientele and proactive engagement with existing and potential

Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).

Aware of CRM targets and actively engages in all actions to reach them

Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe





Consistently captures client data and takes notes of all qualitative information

Knows their portfolio of customers, and the VVICs and VICs they handle

Consistently works to achieve given sales, KPIs and CRM targets

Styling:

Strive to discover your clients and their every need, and to guide them across all categories of the brand.

Familiar with current fashion and in season trends to curate looks

Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.

Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.

Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals:

Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)

Ensure product maintenance, replenishment on the floor

Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.

Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.





Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Operations:

Knowledge and understanding of company policies and procedures

Ability to use POS system to perform all client transactions

Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements

Previous luxury retail sales with relevant clientele focused experience

Proven track record in achieving sales results

Exceptional clientele, customer relationship building skills

Demonstrate strong verbal and written communication skills

Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.

Ability to work a adaptable schedule based on business needs which includes, evenings, weekends and holidays.

Foreign Languages a plus

Action oriented; drive for results

Problem-solver

Must be a team player

HOW WE ARE
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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📌 Client Advisor/Stylist- Toronto (Ontario)
🏢 Sabceducation
📍 Ontario