Total North is a full solution communications company operating in Canada’s North since 1972. Our focus is delivering high quality products and services, including but not limited to, wireless networks, satellite and RF systems, and IT Managed Services, for a wide variety of clients.

The Strategic Account Manager is primarily responsible for the IT Managed Services sectors, assisting on the Camp Services side as needed. This is a customer facing role, handling logistics, quoting and invoicing, strategic communications, customer relations, and more.

Our ideal team member is organized, detail-oriented, responsive, qualified, and comfortable with ambiguity. They will be well-equipped to work with the technical team to deploy large projects for some of our biggest clients. This position is exciting, rapid-paced, and no two days are alike!

Location: Whitehorse, Yukon

Duration: Full time

Wage: Commensurate with experience

We Offer
Health/Dental plan
RRSP matching
3 Weeks starting vacation (+2 additional weeks over Christmas that are paid)
8 sick days/year and 5 personal days/year
Year end profit sharing
Quarterly company events
Paid cell phone plan (or company phone provided)
Annual Fitness and Tool Allowance
Opportunity to advance and grow

RESPONSIBILITIES




Serving as first point of contact for IT Managed Services/Camp Services inquiries
Actively closing sales while providing outstanding customer service
Invoicing clients for system deployments and monthly service fees
Preparing accurate estimates for projects and equipment
Handling customer relations post deployment and on a continual basis, including preparing regular reports and managing regular business reviews and contracts
Coordinating scheduling for customers and with the TNC Management team
Coordinate pre/post trip meetings with technicians
Converse with multiple vendors for different systems
Enabling success of our IT Managed services/Camp services department through organization and excellent implementation
Occasional travel to client offices may be required
Other related duties as assigned by manager

QUALIFICATIONS/REQUIREMENTS
Minimum of 2 years related sales experience
Degree or diploma in an area like Business Administration or equivalent will be considered an asset
Experience or knowledge of IT systems will be considered an asset

Please note that candidates must be legally eligible to work in Canada for any employer, and this is an on-site role located in Whitehorse, Yukon.

📌 Strategic Account Manager Whitehorse
🏢 Total North Communications
📍 Whitehorse