Technical Support Qualified - Managed Services Provider (In-Office Only)

Location: BC Lower Mainland

Type: Full-Time, Permanent

Work Arrangement: In-office only (not hybrid, not remote)

About The Role
We are a Managed Services Provider (MSP) supporting a wide range of business clients across different industries and technical environments. This role is ideal for someone who enjoys variety, problem-solving, and direct client interaction , and who understands the pace and structure of MSP work.

This is not a single-environment internal IT role. You’ll support multiple clients, manage competing priorities, and work within a structured, ticket-driven support model.

This role is in-office only. Remote or hybrid arrangements are not available.

Who This Role Is For

Technical professionals with prior MSP experience who understand ticket queues, SLAs, documentation, and time tracking

People who like hands-on problem solving and seeing the impact of their work daily

Candidates who are reliable, accountable, and comfortable switching context throughout the day

Individuals looking for a long-term role with room to grow

Who This Role Is Not For

Candidates seeking remote or hybrid work

Those who prefer a slow-paced, single-environment internal IT role

Individuals who dislike structured processes or accountability

Applicants who do not currently live in (or plan to imminently relocate to) the BC Lower Mainland

What You’ll Be Doing

Supporting multiple client environments across desktop, user, and system-level issues

Working in a ticketing system to track, prioritize, and resolve issues

Communicating clearly with clients and teammates

Supporting Microsoft 365, endpoint devices, security tools, and client infrastructure

Escalating issues appropriately and following defined processes





What We’re Looking For
Required

Legal authorization to work in Canada (Canadian Citizen or Permanent Resident strongly preferred)

Currently living in the BC Lower Mainland or confirmed plans to relocate within 60 days

Ability to work in-office during standard business hours

Strong communication skills and a professional, client-facing demeanor

Strongly Preferred

Previous experience working for a Managed Services Provider (MSP)

Experience supporting multiple clients simultaneously

Familiarity with Microsoft 365, ticketing systems, endpoint management, security, and backup tools

Internal IT experience is an asset but does not replace MSP experience.

Why People Like Working Here
We’re serious about the work — not stiff about the environment .

Casual dress code

Free parking

Easy access to public transit

Games room with ping pong table and gaming consoles

A team that actually talks to each other (and laughs)

Learning, Growth & Development
We Actively Support Professional Development

Training and hands-on learning opportunities

Support for industry certifications

Paid certification exams for relevant technologies

Exposure to a wide range of real-world environments — not just labs

Growth here is based on capability, reliability, and performance , not politics or tenure.

Additional Assets (Not Required)

Valid Canadian driver’s license

Access to a reliable, presentable vehicle

Clean driving record

Important Notes

This role is in-office only — no remote or hybrid arrangements

Only candidates meeting location and work authorization requirements will be considered

Applicants should expect a structured screening process, including a pre-screening questionnaire.

Only candidates that provide a detailed Cover Letter in this application will be considered.

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📌 Tech Support Professional (British Columbia)
🏢 Superion
📍 British Columbia