Job Overview

We are seeking a dedicated and friendly Night Auditor/Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.

The Night

Auditor/Front Desk Agent should be available to work the 11:00 PM to 7:00 AM night shift on a flexible schedule. They will conduct night audit tasks, assist guests with inquiries, and ensure that all front desk operations run smoothly. ONLY APPLICATIONS BY EMAIL WILL BE CONSIDERED. PHONE CALLS TO THE HOTEL WILL NOT BE ENTERTAINED.

- PMS (Property Management System) knowledge

Pay will be based on previous experience.

Responsibilities

- Manage check-in and check-out processes efficiently while maintaining accuracy in guest accounts.
- Prepare bills and process payments
- Compile record sheets or log books and guest accounts
- Reconciliation of days business, cash, debit, and credit
- Accurately balance, post, investigate, and correct any inconsistencies relating to night audit
- Handle guest queries and concerns
- Responsible for all aspects of the front office during the night
- Maintain the front desk area in an organized and professional manner.
- Able to work safely and securely in a manner that protects the integrity and safety of the hotel and guests




- Willingness to do additional work, outside the Night Auditor

Skills

- A secondary school diploma is required
- Post-secondary training in hospitality is preferred
- Previous hotel and customer experience is required
- Knowledge of Opera Property Management System is an asset
- Cash handling experience is preferred
- Bilingual or multilingual abilities are a plus to enhance guest interactions.
- Working knowledge of the facility, services, and local area
- Ability to work independently with minimum direction, and also as part of a team
- A passion for providing outstanding guest services in a hospitality environment.
- Ability to work flexible hours, including weekends and holidays as needed.
- Must be legally entitled to work in Canada

Join our team as a Night Auditor/Front Desk Agent where you can make a positive impact on our guests' experiences every day! Interested candidates, please send your updated resume to [email protected]. ONLY APPLICATIONS BY EMAIL WILL BE CONSIDERED. PHONE CALLS TO THE HOTEL WILL NOT BE ENTERTAINED.

Job Types: Full-time, Permanent

Pay: From $18.25 per hour

Perks

- Discounted or free food
- On-site parking

Ability to commute/relocate:
- Surrey, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Night Audit/Front desk: 1 year (preferred)

Work Location: In person

📌 Night Auditor (Surrey)
🏢 Holiday Inn Surrey
📍 Surrey