Muscle & Spine is a busy, well-established, MSK-focused clinic located in downtown Collingwood next to Blue Mountain. We're looking for an organized, punctual and outgoing Practice Assistant to join our team and help keep our clinic running smoothly.

This is the kind of role for someone who thrives on systems and structure, takes pride in being dependable, and enjoys being the welcoming face our patients see first and last. Every process here is already systemized, so you'll be stepping into a role with clear direction, training and full support.

This role is ideal for:

Someone with a customer service, marketing, or administration background

New graduates from administrative or marketing studies

Anyone who wants a stable, structured, daytime role and is already living in or near Collingwood

Why Choose Muscle & Spine

A genuinely supportive team that celebrates each other's wins

Clear systems and structure that take the guesswork out of your day

Comprehensive onboarding program to make sure you are fully confident in your role

A respected, established modern clinic with a strong reputation in the community

Predictable, daytime, Monday-to-Friday schedule with your weekends free

Life around Collingwood, ranked one of the best places to live in Ontario, with ski hills, beaches and trails at your doorstep

What You'll Do Here
Front Desk and Customer Service

Greet and engage patients warmly, handling requests and concerns with empathy

Keep patients on time for their appointments and uphold the cancellation policy

Booking and Billing

Book and manage appointments and practitioner schedules

Bill and invoice patients and reconcile at end of day

Assisting practitioners with their administrative duties to keep patient flow smooth so practitioners stay on time

Communication and Marketing

Communicating with patients through calls,



emails, texts and messages promptly across platforms

Implementing and managing marketing strategies

Engage on our social media

Systems and Team

Follow our standard operating procedures and clinical frameworks

Track daily appointment changes and keep practitioners informed

Attend daily and weekly team meetings prepared and on time

Complete in-person and self-directed training

Please note, all processes are already systemized and you will be stepping into a role with clear direction, training and support.

What We Offer

$22/hour plus 4% vacation pay, paid each pay period

Two weeks paid vacation, coordinated with clinic closures

Ten paid stat holidays, coordinated with clinic closures

Extended health benefits after probation (medical, dental, paramedical, vision), premiums shared 50/50

In office parking

Complete support and a comprehensive onboarding program

A supportive, structured team environment in a top-rated place to live

Schedule

Permanent, full-time, Monday to Friday, year-round including school breaks

Average of 40 hours per week

Arrive by 8:30am and finish at 5:30pm (Fridays end at 4:30pm), one-hour lunch

Vacation, holidays and time off are coordinated around our clinic closures and not on an individual basis.

About You

You are smart, fast, confident and hyper organized

You thrive on systems and structure

You are extremely dependable and always punctual

You take initiative and act without being prompted

You are a caring, empathetic communicator who can also hold firm boundaries

You are very comfortable with computers, software and communicating across platforms

You can juggle multiple tasks with rapidly changing priorities

You are resilient, adaptable and a lightning fast learner

You are looking for a long-term role while living in the Collingwood area

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📌 Practice Assistant (Ontario)
🏢 Muscle & Spine
📍 Ontario