About Bedford Ready Mix
Bedford Ready Mix has been in operation since 1985 and is a proud member of OSCO Concrete & Aggregates Limited. We perform a mix of residential work along with large‑scale industrial/commercial projects. OSCO Concrete also operates a large fleet of concrete pumps, including the largest concrete boom pump east of Montreal.

Job Description
About Bedford Ready Mix
Bedford Ready Mix has been in operation since 1985 and is a proud member of OSCO Concrete & Aggregates Limited. We perform a mix of residential work along with large‑scale industrial/commercial projects. OSCO Concrete also operates a large fleet of concrete pumps, including the largest concrete boom pump east of Montreal.

Job Summary
Reporting to the Operations Manager, the Customer Service Representative (Order Desk) is responsible for delivering high-quality customer service through high-volume inbound and outbound calls, ensuring all customer inquiries, orders, and service requests are handled accurately and efficiently. This role is critical in supporting daily operations by ensuring all order details are clearly captured and communicated to the dispatch team. The successful candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced workplace. The goal is to provide a responsive, professional customer experience while ensuring smooth scheduling and delivery execution.

Key Responsibilities

Manage high-volume inbound and outbound customer calls in a professional and efficient manner

Accurately process sales orders, quotes, and customer inquiries

Take and enter orders with a high degree of accuracy, ensuring all required details are captured

Assist customers with product inquiries, order placement, order tracking, and issue resolution

Schedule delivery times and coordinate closely with customers and dispatch to ensure timely service





Proactively follow up with customers regarding orders, changes, or service updates

Monitor order progress and adjust schedules as required to meet delivery commitments

Continuously assess and optimize scheduling to support operational efficiency

Verify order accuracy prior to dispatch to minimize errors and delays

Provide backup support for dispatch functions as required

Perform other related duties as assigned

Technical Requirements

Previous Customer Service Representative experience required, with a focus on inbound and outbound call handling

Strong computer skills, including experience with order entry systems and Microsoft Office

Experience working in an order desk, dispatch, or call centre environment is considered a strong asset

Familiarity with Halifax Regional Municipality (HRM) roadways is an asset

Experience in the concrete, construction, or trucking industry is a definite asset

Business Competencies

Exceptional attention to detail and accuracy in a high-volume environment

Strong communication skills with a professional and customer-focused approach

Proven ability to multi-task, prioritize, and manage competing demands

Strong problem-solving skills, with the ability to quickly adapt to changing schedules and customer needs

Ability to remain calm and effective under pressure in a fast‑paced, deadline-driven environment

Work Environment & Cultural Expectations

This position involves long workdays and early morning starts.

Ability to work early mornings, days, and evening shifts based on operational needs

Extended hours based on operational needs

Participation in a rotating Closing and Saturday schedules

Ability to thrive in a high-volume, fast‑paced order desk environment

Collaborative team player who can work effectively within a diverse workforce

Compensation and Benefits

health and dental coverage

life insurance

RRSP options

health and wellness programming

years of service rewards

employee sport team sponsorships

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📌 Customer Service Representative - Order Desk (Nova Scotia)
🏢 OSCO Construction Group
📍 Nova Scotia