Join to apply for the Bilingual Customer Service Representative (EN/SP) - MTL, QC role at Recruit Action inc.

Number of positions: 25

Start date: December 8, 2025

Customer service role (English, French, Spanish) in the insurance industry with a hybrid schedule. Support U.S. retirement plans in a high-volume, client-facing environment. Great opportunity to apply call center experience, grow in a dynamic team, and gain exposure to U.S. markets.

What is in it for you:

Hourly salary of $25.54.

5-month contract with the potential for permanent employment.

Monday to Friday, 37.5 hours/week.

Shifts between 10 am and 8 pm; hybrid schedule.

Chance to work in a dynamic and professional environment.

Join a passionate and inclusive team of professionals.

Work location: Montréal.

Responsibilities:

Handle approximately 30–40 inbound calls per day from retirement plan participants.

Provide accurate account information and guide users through investment changes, withdrawals, and loans.

Support participants with website and app navigation, registration, and password resets.

Process and track account updates and ensure timely resolution of requests.

Assist clients with completing required forms and clarify any rejections.

Maintain up-to-date knowledge of company policies and retirement plan-specific provisions.

Deliver client-focused solutions and elevate exceptions when necessary.





Meet or exceed expectations related to customer satisfaction, resolution time, productivity, and accuracy.

Promote digital tools and online resources while fostering positive client interactions.

Work collaboratively in a metrics-driven, fast-paced environment.

Remain available for flexible shifts based on business demand and coverage during U.S. holidays.

What you will need to succeed:

Post-secondary education with relevant industry certification preferred or equivalent work experience.

3–4+ years of customer service, administrative, or call center experience.

Previous experience in hybrid or in-office roles.

Proven ability to meet performance metrics and KPIs.

English, French, and Spanish to support clients in all three languages.

Excellent time management and multitasking skills in high-volume environments.

Strong attention to detail and ability to manage simultaneous cases.

Effective communication skills and a professional demeanor across diverse client profiles.

Demonstrated ownership in resolving customer issues independently.

Critical thinking and problem-solving abilities.

Knowledge of 401(k), pension plans, or financial services is an asset.

Why Recruit Action?
Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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📌 *Bilingual Customer Service Representative (EN/SP) - MTL, QC (Quebec City)
🏢 Recruit Action
📍 Quebec City