Lead store operations focused on customer satisfaction as a Customer Experience Leader. Create a customer-first culture while managing essential business functions effectively.

In this critical role, you will oversee store operations and ensure the delivery of outstanding customer experiences. Collaborating with the leadership team, you will implement strategies to achieve sales goals while fostering a work environment that promotes inclusivity and high performance. You'll also take the lead on health and safety initiatives to protect your team and customers.

Key Responsibilities:
• Collaborate with leadership to enhance store operations
• Manage team communications regarding products and promotions




• Support daily operations and visual merchandising
• Engage in talent acquisition and team development
• Cultivate a safe and trusted working workplace

Requirements:
• 1-2 years in operations or customer service
• Proven leadership and team management experience
• Business acumen for effective decision-making
• Ability to lift items up to 40 pounds safely
• Required availability for evenings, weekends, and holidays

Transform customer interactions through dedicated leadership and operational excellence.
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📌 Customer-Centric Store Leadership Role (British Columbia)
🏢 Indigo Books & Music
📍 British Columbia