Lush North America supports retail and manufacturing operations across Canada and the United States. Payroll is a critical operational function, and we are hiring a Payroll Coordinator to help support the team during a transformation period.

As our Payroll Coordinator , you’ll join the Payroll team during an important transformation period, helping keep day-to-day work moving by supporting ticket intake, triage, documentation, and lower-complexity payroll-related requests. This role supports the payroll team by reducing administrative workload and delivering clear, responsive service to employees, managers, and internal partners across the business.

This role does not own end-to-end payroll processing or lead process improvement projects. Instead, you’ll help ensure routine requests are handled accurately, complete information is gathered, and tickets are routed efficiently so the team can deliver timely payroll support.

Core Responsibilities

Handle lower-complexity payroll-related requests

Review incoming payroll tickets and determine whether they can be resolved directly or need to be escalated to an appropriate payroll team member

Ensure tickets contain complete information before they move forward

Follow up on missing details or approvals needed to move requests along

Maintain clear and accurate updates within the ticketing system so requestors and internal teams understand status and next steps

Support payroll-related onboarding activities for Canada and U.S. hires, including reviewing onboarding packages for completeness and following up on missing information with Hiring Managers

Help ensure the required documents and approvals are in place before payroll setup is completed





Support payroll-related employee changes such as job changes, rate changes, and similar requests, based on training and established processes

Support payroll-related termination workflows based on established procedures relating to documentation, approvals and timelines, ensuring that required information is available for termination processing

Support administrative steps tied to offboarding requests and termination-related ticket handling

Assist with routine payroll questions and common requests from employees, managers, and internal stakeholders

Support the payroll team with administrative follow-up, documentation, and case coordination

Help maintain organized records and consistent case handling practices, and escalating complex or high-risk issues when appropriate

Follow established payroll procedures, checklists, and team guidance

Support clean documentation and audit‑ready recordkeeping within tickets and related workflows

Flag recurring issues, incomplete submissions, or process breakdowns to Payroll Supervisors

Contribute to a consistent and skilled experience for internal stakeholders

What We’re Looking For
Required

2+ years of experience in payroll support, payroll operations, service desk coordination, administrative operations, or a similar role

Strong organizational skills and attention to detail

Experience managing a high volume of requests, cases,



or tickets in a fast‑paced environment

Strong written and verbal communication skills

Ability to follow established processes and elevate issues appropriately

Comfort working with sensitive and confidential employee information

Strong judgment in prioritizing tasks and handling deadlines

Proficiency with Microsoft Office and general comfort learning new systems

Preferred

Exposure to payroll environments in Canada and/or the U.S.

Experience using ADP Workforce Now, SolarWinds Service Desk, and/or Greenhouse

Experience supporting onboarding, offboarding, or employee change processes

Experience working in retail, manufacturing, or other high‑volume operational environments

Working Style

Practical and detail‑oriented

Comfortable handling repetitive, high‑volume administrative work

Responsive and organized under pressure

Able to work collaboratively with payroll team members and follow directions closely

Comfortable asking questions, escalating when needed, and maintaining accuracy

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

Job Type: 12 Month Contract, Full Time

Location: Etobicoke, ON - Hybrid (2 days onsite)

Office Address: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6

Base Salary Range: $52,000 CAD - $58,240 CAD

This salary range is based on an assessment of the local market and may vary depending on the successful candidate's location. This range is based on base salary and does not include additional bonus program and total rewards eligibility.

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📌 Payroll Coordinator (Ontario)
🏢 Lush Fresh Handmade Cosmetics North America
📍 Ontario