At Four All Ice Cream, our mission is to hand-craft only the best quality, natural, responsibly-sourced, and thoughtful ice cream — for all ice cream lovers. We believe joy is intentional, excellence is non-negotiable, and everyone belongs here. We’d love to meet you.
About the Role The Scoop Shop Lead is a key leadership role responsible for bringing our brand to life in every guest interaction, every shift, and every scoop. This leader sets the tone for a welcoming team culture and a memorable shop experience by leading with heart, coaching with consistency, and ensuring the shop runs smoothly, safely, and successfully.
This role is accountable for results while creating an environment where team members feel supported, guests feel genuinely cared for, and the brand shows up with warmth, pride, and consistency every day.
Reports to: Retail Operations Manager
Our Mission, Vision & Values We believe how we work matters just as much as what we achieve. Our mission, vision, and values come to life through every shift, every guest interaction, and every moment we create in the shop.
Find a Way Forward Bring options when problems arise
Take ownership even when issues weren’t caused by you
Troubleshoot, ask for help when needed, and keep moving forward
Win Together Offer help before being asked
Share information openly and clearly
Understand that we succeed as a team or not at all
Choose Joy Joy is intentional, not accidental
Find fun and energy in the work, not just in perfect conditions
Bring positive presence to the team and guests
Pursue Excellence We care deeply about quality in product, service, and execution
We don’t “half scoop”
Constantly ask, “How can this be better?”
Everyone Belongs Here We create spaces where no one feels like an outsider




Inclusion is demonstrated through actions, not statements
Listen first and assume positive intent
Treat everyone with respect
Key Responsibilities 1. Team Leadership & Development Lead, coach, and motivate scoop shop associates
Leads by example in meeting all operational expectations, including dress code, attendance and guest connections
Oversee assignments during shifts, break scheduling and any daily adjustments.
Train new hires on customer service, product knowledge, and procedures
Provide ongoing feedback and support development
Build a culture that reflects our values and makes people feel seen, supported, and proud to be here
2. Customer Experience Ensure every guest is welcomed with friendly, efficient, high-quality service that reflect the brand
Resolve customer concerns professionally and promptly
Model genuine hospitality, positive energy, and brand-forward behaviour in every interaction
Manage service flow and line efficiency during peak periods
3. Operations & Execution Oversee opening and closing procedures
Maintain cleanliness, organization, and safety standards
Ensure proper product handling, portioning, and presentation
Support inventory management, ordering, and receiving
Execute promotions, seasonal launches, and merchandising standards
4. Sales & Performance Drive daily sales and support location goals
Monitor KPIs such as labour, ticket times, and waste




Identify opportunities to improve sales and guest experience
5. Compliance & Communication Ensure adherence to food safety and company policies
Complete daily reports and operational documentation
Communicate clearly with the Retail Operations Manager on staffing, performance, and operational needs
6. Scheduling & Availability Maintain full availability across all days and day-parts, including mornings, evenings, and weekends
Be flexible to work varying shifts based on business needs, including peak periods, holidays, and special events
Support coverage needs and lead by example in scheduling flexibility
Qualifications Experience: 1–3+ years of leadership experience in leadership of food service, retail, or hospitality
Core skills: Strong customer service and communication skills; ability to lead in a fast-paced, high-energy environment
Operations knowledge: Basic understanding of inventory, scheduling, and cash handling
Availability: Full availability as outlined above
Digital Literacy: Strong digital literacy and ability to navigate online platforms with ease
Preferred Attributes Leadership style: Hands‑on, present, and supportive
Quality focus: Strong attention to detail and pride in quality
Mindset: Calm, solution‑oriented under pressure
Passion: Hospitality, people, and team development
Work Workplace Setting: Fast‑paced retail food service environment
We Offer $22 - $23/hour
A welcoming, supportive workplace where diversity and creativity are valued
An entrepreneurial environment where your work directly shapes a growing business
Store discount + discounted or free food
All the ice cream you can eat.
Deadline - July 31st, 2026

#J-18808-Ljbffr

📌 Scoop Shop Lead (Ontario)
🏢 Four All Ice Cream
📍 Ontario