Be a subject matter expert on our policies, products, services, and initiatives.
Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
Accurately and clearly document files to reflect conversations and actions taken on claims.
Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.
Requirements Customer service and sales experience preferred
Insurance experience is considered an asset
Self-motivated, resourceful, and resilient to overcome various situations is essential
Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet




Excellent listening and communication skills with the ability to foster strong working relationships
Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 8:00 pm EST, Saturday 9:00 am to 5:00 pm, and Statutory holidays
No Canadian work experience required however must be eligible to work in Canada.
Bi-lingual candidates will be given a preference.
Core Competencies Demonstrates expertise in customer service and insurance policies while effectively managing high call volumes and maintaining transparent documentation. Exhibits strong problem-solving abilities and communication skills to foster relationships and navigate operational challenges.
Highest-signal resume keywords Customer Service Experience
Insurance Knowledge
Excellent Communication Skills
Organizational Skills
Bilingual Proficiency
Soft Skills Problem-Solving Skills
Empathy
Resilience
Self-Motivation
Agility
Industry Keywords Claims Processing
Call Centre Metrics
Inbound Calls
Policy Knowledge
Sales Experience

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📌 Customer Service Representative, Bilingual – Claims (Newfoundland and Labrador)
🏢 Jobtailor
📍 Newfoundland and Labrador