Elevate your career as a Bilingual Customer Service Representative. Utilize your skills to address inquiries and efficiently process claims while maintaining excellent service standards in a rapid-paced environment.

This role demands expertise in policies and insurance, focusing on effective communication and problem-solving. You will handle a high volume of inbound calls, ensuring documentation is accurate and concise while meeting daily call center metrics. Empathy and clarity will be critical when navigating difficult conversations with customers regarding their claims.

Key Responsibilities:
• Serve as subject matter expert on products and services
• Assist with inquiries and process new claims effectively
• Maintain clear documentation of all customer interactions




• Ensure exceptional customer service with low hold time
• Manage multiple tasks under tight deadlines

Requirements:
• Customer service and sales experience preferred
• Insurance industry knowledge is a plus
• Strong organizational and problem-solving skills
• Excellent communication and listening abilities
• Must be flexible to work a 35-hour week

Become a key player in delivering outstanding customer service as a Bilingual representative, fostering relationships and resolving challenges.
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📌 Bilingual Customer Service Representative (Newfoundland and Labrador)
🏢 Jobtailor
📍 Newfoundland and Labrador