MCI is seeking a motivated Technical Support Representative in Sydney, NS. Deliver exceptional service and resolve technical issues as the first point of customer contact nationwide.

In this role, you will be part of a agile team committed to enhancing the customer experience. As a Technical Support Representative, you will use your problem-solving skills to address inquiries and promote products effectively. Your efforts will contribute to the overall success of MCI, a leading provider of business solutions.

Key Responsibilities:
• Respond to customer inquiries promptly and courteously
• Resolve technical issues efficiently for first-contact resolution
• Research information to address customer concerns
• Collaborate with departments to tackle complex issues
• Document customer interactions accurately in systems

Requirements:
• Must be 18 years or older
• High school diploma or equivalent required
• Strong written and verbal communication skills
• Basic proficiency in Microsoft Office
• Calm, customer-first approach is essential

Bring your strong communication and troubleshooting skills to support MCI's mission in providing excellent customer experiences.
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📌 Customer-Focused Technical Support Representative (Nova Scotia)
🏢 MCI
📍 Nova Scotia