Are you a driven professional with a passion for innovation in mission-driven enterprise technology? Do you thrive in a energetic, forward-thinking environment where your contributions directly impact the ability of organizations to operate with clarity, confidence, and purpose?At Sparkrock, we help social benefit organizations, including nonprofits, school boards, and government agencies, reach their full potential through technology. Every day, over 150,000 people use our ERP and product platforms to work more efficiently, freeing up time and resources to focus on the good they want to achieve.At Sparkrock, customer success isn't just a function; it's the foundation of our business strategy. We're looking for a Vice President of Customer Success to lead a customer-first organization where success is measured by retention, expansion, and long-term customer value. In this role, you'll own the strategy and execution of scalable customer success frameworks that drive predictable renewals, ARR growth, and customer advocacy. You'll work cross-functionally to ensure customers are fully adopting Sparkrock's solutions, while building high-performing teams, modern playbooks, and engagement models that directly influence company-wide growth. This is a hands-on,



high-impact leadership role for someone who thrives in dynamic environments and is energized by accountability, innovation, and measurable outcomes.If you are highly motivated, passionate about technology, and eager to contribute to a company that's making a real difference for mission-critical organizations across education, human services, and nonprofits, this is the place for youResponsibilitiesDevelop and execute a customer success strategy that enhances engagement, retention, and expansionLead and mentor a team of CSMs, ensuring they have the tools and processes to drive measurable impactOwn customer health metrics, proactively identifying risks and opportunities for growthDrive revenue expansion through upsells and cross-sells, ensuring a structured approach to growing ARRCollaborate cross-functionally with Sales, Product, and Support, aligning teams for a seamless customer journeyCreate and implement scalable playbooks and engagement models to improve operational efficiencyLeverage data-driven insights to continuously optimize customer success initiativesRequirementsMinimum of 15 years of experience in customer success,

📌 Vp Of Customer Success (Ote Cad 250,000/Year), - C$250,000 A Year (Toronto)
🏢 Sparkrock
📍 Toronto