Dive into a tech-savvy role with MCI as a Technical Support Representative. Help customers troubleshoot and resolve technical issues through various communication channels.

MCI is looking for a Technical Support Representative to join its growing team. This position welcomes candidates skilled in customer service, troubleshooting hardware and software, and effective communication. If you’re fluent in English and Spanish, and enjoy guiding users through solutions, this could be the perfect fit for you.

Key Responsibilities:
• Provide first-level tech support via phone, chat, or email
• Troubleshoot hardware, software, and connectivity issues
• Document technical issues and resolutions promptly
• Guide customers through step-by-step solutions
• Escalate unresolved issues to higher-level support departments

Requirements:
• Must be at least 18 years old
• High school diploma or GED required
• Fluency in English and Spanish essential
• Robust analytical and problem-solving skills
• Previous tech support or IT helpdesk experience is a plus

Utilize your troubleshooting skills and customer service expertise in this crucial role at MCI.
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📌 Technical Support Representative at MCI (Nova Scotia)
🏢 Socket.dev
📍 Nova Scotia