Elevate customer support with Oldcastle, a CRH company, as a Customer Experience Specialist in Candiac, QC. This entry-level role focuses on managing inquiries and processing orders efficiently.

Oldcastle is seeking a dedicated Customer Experience Specialist with 1-2 years’ experience to handle customer inquiries and manage quotes in a specified market base. You’ll play a crucial role in maintaining solid relationships and ensuring high levels of customer satisfaction, while coordinating with various departments. Enjoy a dynamic working environment where responsiveness and effective communication are key.

Key Responsibilities:
• Process customer quotes and orders efficiently
• Handle calls and emails with timely responses
• Update customers on order statuses and changes




• Collaborate with transportation, planning, and sales teams
• Create cases in NetSuite for issue resolution

Requirements:
• Minimum 1-2 years customer service experience
• Strong communication skills, both written and verbal
• Proficiency in MS Office; NetSuite experience is a plus
• Detail oriented and adaptable in fast-paced settings
• Ability to manage multiple tasks and client escalations respectfully

Enhance your customer service career with Oldcastle by bringing your commitment to excellence and collaborative spirit.
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📌 Customer Experience Specialist in Candiac (Quebec City)
🏢 CRH Canada
📍 Quebec City