Step into the role of Guest Services Supervisor at Gateway, where you can shape memorable guest experiences. This part time position focuses on training and leading your team in the hospitality sector.

Join Gateway as a part-time Guest Services Supervisor, responsible for managing guest service representatives and ensuring each visitor feels welcomed. With your background in guest services, you will oversee performance evaluations, coaching, and safety compliance while resolving conflicts and maintaining high service quality. Your relational skills will be pivotal for team collaboration.

Key Responsibilities:
• Mentor guest services representatives to enhance service quality
• Conduct performance management and training sessions




• Enforce safety and sanitation protocols in daily operations
• Address guest complaints and issues professionally
• Maintain expected quality and service standards

Requirements:
• Two years of experience in hospitality or guest services
• Ability to supervise and lead a team effectively
• Excellent multitasking and communication skills
• Friendly and patient approach to customer service
• Certification for Category 1 Gaming License required

Contribute your expertise in service excellence at Gateway and thrive in a supportive environment.
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📌 Part-Time Guest Services Supervisor Role (Ontario)
🏢 Gateway Casinos & Entertainment
📍 Ontario