Join Excel Honda as a Bilingual BDC Agent, where your communication skills in English and French will be pivotal in supporting customer queries online and over the phone. Drive customer engagement through proactive follow-ups.

You will be the first point of contact for inquiries, managing appointment schedules effectively. Your role encompasses logging customer details and ensuring satisfaction with dealership services while maintaining an up-to-date understanding of our product offerings. Strong organization and analytical skills will enable you to identify customer needs efficiently.

Key Responsibilities:
• Manage incoming calls and online customer inquiries
• Log customer interactions and details systematically
• Arrange appointments and follow up on no-shows




• Communicate fluently in English and French
• Update clients about current promotions and services

Requirements:
• Fluent in English and French both spoken and written
• Excellent analytical mindset to recognize customer needs
• Solid organizational skills for tracking follow-ups
• Proactive in client outreach and engagement
• Knowledge of automotive offerings and services

Excel Honda values your ability to connect with customers and provide exceptional service in both languages.
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📌 BDC Agent - Bilingual Customer Specialist (Quebec City)
🏢 gexel tÉlÉcom international
📍 Quebec City