Deliver first-level technical support as a Bilingual Service Desk Agent in Montreal. Assist users with hardware, software, and desktop issues while ensuring excellent customer service through various communication channels. This Tier 1 role requires a robust customer focus and technical aptitude. You will troubleshoot problems via phone, email, and remote tools, all while collaborating with IT and field technicians. The ideal candidate thrives in a teamwork-oriented setting and has proficiency in Microsoft Windows 10, Active Directory, and Office 365. Key Responsibilities:
Provide technical support via phone, email, and remote tools
Log, prioritize, and manage user incidents and requests
Troubleshoot desktops, laptops, and peripherals issues
Support Microsoft Windows 10 and Active Directory
Maintain Service Desk documentation and user guides Requirements:
Diploma or degree in Information Technology or related field
Minimum 1 year experience in Technical Support
Robust knowledge of Microsoft technologies
Fluent in English and French
Availability for rotating shifts Become a vital part of the IT solutions team in Montreal by leveraging your technical skills and bilingual communication. #J-18808-Ljbffr

📌 Bilingual Deskside Support In Montreal Sainte Anne De Bellevue (Sainte-Anne-de-Bellevue)
🏢 TEEMA
📍 Sainte-Anne-de-Bellevue