Join Apex Systems as a Senior Technical Support Analyst in a hybrid work model. Leverage your Microsoft troubleshooting skills and escalation handling expertise while supporting key client needs. In this full time, permanent role, you'll serve as the senior escalation point for Tier I and II analysts.

Your deep experience with Windows OS, Microsoft 365, and Active Directory will be essential for advanced troubleshooting and access management. Mentor junior staff and manage high-volume service requests to ensure top-tier support for approximately 800 tickets monthly. Key Responsibilities:
Manage escalations for complex technical issues
Troubleshoot Windows OS, Microsoft 365, and hardware problems
Mentor junior analysts to enhance troubleshooting capabilities
Oversee access management and permissions changes
Create knowledge base documentation to streamline processes Requirements:
Expertise in advanced troubleshooting techniques
Solid experience with Windows 11 and Active Directory
Familiarity with identity and access management
Ability to work in high-volume settings
IT certifications are a plus Support clients effectively with high-quality technical assistance in this senior analyst role.

📌 Senior Technical Support Analyst Hybrid London
🏢 Apex Systems
📍 London