Guest Services Full Time Whistler, BC $24 - $27 CAD per hour

At Whistler Platinum, the guest experience doesn't start at check-in; it starts the moment someone reaches out. As our Guest Services Coordinator, you'll own both ends of that journey: converting inquiries into bookings and turning arrivals into memories.

This is a agile role that moves fluidly between pre-arrival coordination and in-resort guest support. If you're equally comfortable closing a booking and calming a frustrated guest, this role was built for you.

About the Role, Benefits & Perks

Full-time, year-round

$24–$27 per hour or salary equivalent, based on experience

Shifts schedule is typically between 8:30am–7pm, including some weekends

May be an opportunity to work 4x 10hr shifts and enjoy 3-day weekends

Extended Health perks after 12 months (negotiable)

Annual lifestyle spending account for WB pass or other recreational expenses

Fun and supportive work atmosphere, staff socials, and outings

Flexible schedule to enjoy the Whistler lifestyle

Discounts to experience Whistler activities

What You'll Do

Serve as the primary point of contact for guests across phone, email, and messaging platforms - from first inquiry through check-out

Respond to reservation inquiries and guide guests to the right property through tailored, consultative recommendations

Confirm bookings, process payments, and manage changes or cancellations

Coordinate pre-arrival planning, offering genuine, informed recommendations for dining, activities,



and local experiences

Arrange concierge services including activity bookings, transportation, and specialty requests - equipment rentals, lift tickets, private chefs, spa treatments, and more

Respond promptly to in-resort guest requests, feedback, and service issues and follow through until resolved

Coordinate with Housekeeping, Maintenance, and Property Services to action guest needs

Maintain accurate guest profiles, communication logs, and records in the property management system

Represent Whistler Platinum as a luxury brand ambassador in every interaction

What We're Looking For

Prior experience in hospitality, guest services, or reservations (preferred)

At least one year of local Whistler knowledge - guests will lean on you for it

Excellent communicator who's equally sharp in writing and in person

Sales-minded and comfortable with consultative upselling

Tech-savvy with experience in reservation or property management systems

Calm and solutions-focused when the pressure is on

Highly organized with strong attention to detail across multiple moving parts

Adaptable and genuinely excited to work across two different functions

What Success Looks Like
Guests feel looked after from first inquiry to check-out. Your bookings are accurate, your communication is proactive, and the teams around you always know what's coming. You treat every guest like they're the only one -even when you're juggling ten.

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📌 Guest Services Coordinator (British Columbia)
🏢 Whistler Platinum
📍 British Columbia