Overview As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive setting, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.
Responsibilities Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
Assist in preparing the stockroom for inventory and perform assigned inventory duties
Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide




Organize and maintain the stockroom with the Operations Team
Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
Assist the Visual Merchant to support seasonal floor changes, as needed
Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise
What you’ll bring to the table Excellent interpersonal skills and ability to build rapport with customers and other associates
General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
Engage in, maintain and support store safety standards and training
Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus
We’d love to hear from you if you have Customer service experience preferred
Retail experience preferred

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📌 Operations Associate (British Columbia)
🏢 CB2
📍 British Columbia