Lead the North American Customer Support team at STEMCELL Technologies and enhance service delivery. Drive performance and operational excellence while fostering a high-performing culture in customer support. STEMCELL Technologies seeks an experienced Senior Manager for its North American Customer Support team.

This role is pivotal in overseeing operations, mentoring staff, and executing strategic plans that support business growth. You will collaborate with senior leaders to translate strategies into actionable initiatives, ensuring exceptional customer experiences and continuous improvement in service delivery. Key Responsibilities:
Oversee regional Customer Support operations and order fulfillment
Mentor and coach supervisors and support representatives




Develop short and long-term strategies for customer support
Represent Customer Support in cross-functional strategy execution
Implement cutting-edge methods to evaluate team effectiveness Requirements:
Bachelor’s Degree with 10+ years of experience
Proven ability to influence stakeholders and drive alignment
Knowledge of Customer Support best practices
Experience with ERP/CRM systems like SAP and Salesforce
Proficiency in Google Workspace and team management Elevate customer experience and drive performance through effective leadership in STEMCELL's North American operations.

📌 Senior Manager, Customer Support At Stemcell Burnaby
🏢 BioTalent Canada
📍 Burnaby