Become a Bilingual Technical Support Representative with Canon in a dynamic hybrid work model. Leverage your communication skills to assist customers with their technical needs while ensuring exceptional service.
Canon Canada is seeking a dedicated individual to handle customer inquiries related to printers, scanners, and more. Your role is pivotal in providing solutions and achieving customer satisfaction through effective troubleshooting and upselling of products. Adaptability and professionalism are key as you engage with customers across various communication platforms.
Key Responsibilities:
• Provide exceptional support to Canon customers via phone, email, chat
• Troubleshoot technical challenges with professionalism
• Proactively identify upsell opportunities during interactions
• Accurately document customer inquiries in CRM
• Consistently meet KPIs and contribute to team success
Requirements:
• Fluency in English and French is mandatory
• Minimum one year in customer service experience
• Robust multi-channel communication skills
• Familiar with CRM and technology
• Excellent ability to manage time and priorities
Join Canon Canada to deliver outstanding service while enhancing your bilingual technical skills.
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