Support the Collections Department with a combination of administrative responsibilities and internal customer contact.
Maintain accurate and up-to-date customer files, both paper and electronic.
Prepare and send letters, replacement invoices, reminder notices, and other required correspondence.
Organize and submit required documentation to internal departments (e.g., Lease Administration).
Assist with payment remittance processes, including validating and forwarding required forms.
Support reconciliation of customer accounts and elevate issues when necessary.
Preparing routine correspondence and reports for the Collections team.
Update internal systems with call notes, payment arrangements, and supporting documentation.
Communicate with Dealers and internal partners to resolve account discrepancies or collection issues.
Use internal systems and technology platforms to identify delinquent accounts and track account activity.
Provide customers and vendors with buyout, payout, and trade-up quotations as required.
Requirements Currently enrolled in a post‑secondary co‑op program (Business, Finance, Accounting, Office Administration, or related field preferred).
Good communication skills—both verbal and written.
Skilled phone etiquette and comfort speaking with customers.




Organizational skills and attention to detail.
Ability to work independently and follow established processes and guidelines.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Ability to maintain confidentiality and handle sensitive customer information.
Ability to work from home remotely/independently and in a virtual team environment as well as in-office.
Core Competencies Demonstrates strong organizational skills and attention to detail while managing customer files and correspondence. Proficient in Microsoft Office and capable of maintaining confidentiality in handling sensitive information.
Highest-signal resume keywords Microsoft Office Proficiency
Customer Communication
Organizational Skills
Attention to Detail
Account Reconciliation
Hard Skills Administrative Support
Document Preparation
Payment Remittance
Account Management
Data Entry
Soft Skills Verbal Communication
Written Communication
Professional Phone Etiquette
Independence
Team Collaboration
Industry Keywords Collections Department
Customer Files
Lease Administration
Delinquent Accounts
Co-op Program
Tools & Technologies Internal Systems
Technology Platforms

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📌 Late Stage Collector (Newfoundland and Labrador)
🏢 Jobtailor
📍 Newfoundland and Labrador