The Role As an Auto Insurance Account Manager, you’ll play a key role in delivering exceptional customer service and building robust client relationships. You’ll be the first point of contact for customers, helping them navigate their insurance needs while contributing to a supportive and high-performing team environment. This role is ideal for someone who enjoys connecting with people, staying organized, and growing their career in the insurance industry.
Who You Are High School graduate
Insurance Broker Level 1 license preferred, but willing to train the right candidate
A natural at building authentic customer relationships and working collaboratively with a team
Highly organized with strong time management and multitasking abilities
Able to maintain confidentiality and exercise discretion professionally
Proactive, dependable, and customer-focused
Motivated to learn and grow within the insurance industry
Strong work ethic without sacrificing your ability to have fun on the job
What You’ll Be Responsible For Deliver Exceptional Client Service
Engage with clients to determine their insurance needs and provide expert coverage advice
Serve as the first point of contact for customers in the branch
Build authentic and lasting client relationships through excellent service
Support clients through the claims process with care and professionalism
Manage and Grow Your Book of Business Maintain and manage a book of business through proactive client communication via phone, email, and letter
Process renewals in a timely and accurate manner




Maintain high levels of client retention through relationship management and service excellence
Develop new business opportunities by securing expiry dates and cross-selling additional products
Be a Robust Team Contributor Collaborate with teammates to support branch operations and client needs
Stay organized while managing multiple priorities in a fast-paced environment
Continuously learn and develop industry knowledge and insurance expertise
Contribute to a positive, supportive, and fun workplace culture
What You Bring Must-Haves High School diploma
Strong customer service and communication skills
Excellent organizational and time management abilities
Ability to multitask and adapt in a busy environment
Professionalism, discretion, and attention to detail
A positive attitude and willingness to learn
Nice-to-Haves Level 1 Insurance Broker License in British Columbia
Previous customer service or insurance experience
Experience managing client relationships or sales opportunities
Familiarity with ICBC transactions and auto insurance products
About Us At Schill Insurance, we’ve grown from a small, one-person office into a trusted brokerage with multiple locations across British Columbia. While we’re part of a larger national network,



we’ve stayed true to our roots as a family-operated business that values people first.
Our culture is built on curiosity, collaboration, and continuous growth. We invest in our team through coaching, training, and development opportunities—because when our people succeed, so do our clients.
Why Join Schill Insurance? Competitive salary and comprehensive benefits package
Extended health, dental, vision care, and RRSP matching
Paid education, licensing, and professional development
Supportive, team-oriented work environment
Opportunities for career growth and advancement
Work-life balance with consistent scheduling and no Sunday shifts
Three weeks (15 days) of vacation to start
Three paid "You" days per year (one volunteer day, one personal day, and your birthday off with pay)
$600 annual wellness spending account
Where This Role Can Take You This role is a great opportunity to build a long-term career in insurance. As you grow, you’ll have opportunities to:
Expand your insurance knowledge and licensing
Grow into more senior account management responsibilities
Develop expertise across multiple lines of insurance
Advance within Schill Insurance and the BrokerLink/Intact network
OK – Last Thing As part of our hiring process, successful candidates must consent to a background/credit check and employment verification screening before starting employment.
Schedule: Monday - Friday & Saturdays as scheduled
Job Type: Full-time Permanent, in-person at the Port Alberni Office

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📌 Auto Insurance Advisor (British Columbia)
🏢 Kaizen Lab
📍 British Columbia