Join Intact as a Customer Accounts Representative in a hybrid position focused on delivering exceptional service. Engage with clients and brokers to assist with billing needs in a supportive environment.

This full-time, permanent role based in St. John's, Newfoundland, requires a proactive individual who excels in a fast-paced call center. You'll be responding to customer inquiries, ensuring accuracy, and promoting digital self-service tools during your shifts, which align with business needs. Bring your customer service experience to our dynamic team!

Key Responsibilities:
• Respond to customer billing inquiries via phone
• Maintain average handle times as per metrics
• Provide assistance through clear written communication
• Process account updates and premium refunds
• Enhance customer experience with digital tools

Requirements:
• One year of customer service experience
• Previous billing experience preferred
• Strong verbal and written communication skills
• Detail-oriented with excellent organizational skills
• Ability to work independently in a hybrid mode

Leverage your customer service skills to support Intact's mission of excellence in service delivery.
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📌 Customer Accounts Representative Hybrid Role (Newfoundland and Labrador)
🏢 belairdirect
📍 Newfoundland and Labrador