Westman Village is seeking an experienced, service-driven Concierge Lead to join our Village Centre team.

As the Concierge Lead, you embody the Westman Village Experience (WVX)—you are Professional, Connected, and Empowered in every interaction. You are a hands‑on leader who is passionate about delivering exceptional resident experiences while coaching and supporting the Concierge team to achieve the highest standards of service.

This position requires a flexible schedule, including days (6:30am-3pm, 8am-4:30pm), evenings (2:45pm-11:15pm), weekends, and holidays, based on operational needs.

A day in the life of a Concierge Lead

Lead the daily operations of the Village Centre Concierge team, ensuring exceptional service is consistently delivered to residents, guests, and visitors.

Coach, train, mentor, and support Concierge team members while fostering a positive and collaborative work environment.

Ensure Westman Village Experience (WVX) standards, policies, and Standard Operating Procedures are consistently followed.

Oversee opening and closing procedures, daily operations, and the presentation of the Village Centre and amenity spaces.

Coordinate and assist with Village Centre programs, resident events, and private functions.

Conduct Village Centre tours for prospective residents and coach team members on tour standards.

Monitor facility standards, complete quality checks, and ensure a clean, organized, and welcoming environment.

Respond professionally to resident concerns, resolve operational issues, and provide guidance to the Concierge team.

Assist with administrative duties including guest suite reservations,



amenity bookings, resident communications, pass‑on logs, intercom updates, event registrations, maintenance requests, inventory tracking, and record keeping.

Collaborate with the Operations Manager and other departments to ensure the smooth daily operation of the Village Centre.

What you bring to the table

Minimum of 2 years of customer service experience, preferably in hospitality, hotels, resorts, or luxury residential communities.

Previous leadership, supervisory, or team lead experience.

Current Standard First Aid Certification and ProServe Certification is considered an asset.

A passion for delivering exceptional customer service while leading by example.

Strong leadership, coaching, communication, and interpersonal skills.

Excellent organizational, multitasking, and problem‑solving abilities.

Robust team player with the ability to work independently and support others.

Proficiency with Microsoft Office and the ability to learn and use multiple operational systems.

Professional appearance with a consistently neat, clean, and polished presentation.

Ability to maintain confidentiality and exercise sound judgment.

Flexibility to work days, evenings, weekends, and holidays as required.

As a world-class resort-style community association, we are pleased to provide you with the following:

Competitive hourly wage

Flexible health and dental benefits

Opportunity for career advancement

Employee-centric culture

Comprehensive training and development programs

Staff events and activities throughout the year

On-site parking

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📌 Concierge Lead (Alberta)
🏢 Westman Village by Jayman BUILT
📍 Alberta