Elevate the guest experience at Mission Hill Family Estate in West Kelowna, BC. This leadership role focuses on hospitality and day-to-day operations while providing exceptional service and support to the team.

As the Guest Experience Supervisor, you play a vital role in orchestrating memorable winery visits. This permanent, full-time position emphasizes hands-on leadership, operational excellence, and exceptional guest interactions. You will oversee daily services, manage logistics, and promote sales while mentoring frontline staff to deliver unparalleled winery experiences.

Key Responsibilities:
• Lead daily Guest Experience team operations
• Conduct pre-shift meetings and communicate priorities
• Manage guest reservations and VIP experiences




• Coach team members on effective sales strategies
• Oversee boutique presentation and wine placement

Requirements:
• 2-5 years in hospitality or related customer service
• Experience leading teams in fast-paced settings
• Robust organizational and planning skills
• Comfortable with reservation systems like Tock
• Serving It Right certification or ability to obtain

Shape extraordinary winery experiences with Mission Hill Family Estate through leadership, guest engagement, and operational excellence.
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📌 Guest Experience Supervisor at Mission Hill (British Columbia)
🏢 Mission Hill Family Estate
📍 British Columbia