Join Staples and provide exceptional service as a Support Specialist for ServiceOntario. Assist customers with driver’s license renewals and more in a friendly retail environment.
As a Support Specialist, you will engage with customers seeking assistance with critical government services at Staples locations. Your role includes explaining service fees, ensuring lobby readiness, and effectively managing customer inquiries. You'll also train current associates and share your expertise with the team while adhering to company policies
Key Responsibilities:
• Provide effective and respectful service to all customers
• Communicate service details and address concerns empathetically
• Refer customers to relevant departments and promote store offers
• Ensure lobby compliance with brand standards and merchandising
• Complete necessary training and participate in team huddles
Requirements:
• 1-2 years of customer service experience
• Excellent communication skills with diverse customer bases
• Strong organizational and planning abilities
• Detail-oriented approach for accurate transaction handling
• Preferred bilingualism in English/French
Play a crucial role in enhancing customer experiences at Staples by providing seamless access to government services.
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