Our client is committed to excellence in the healthcare sector, fostering a vibrant, inclusive workplace that values your talents. Join a team that celebrates diversity and encourages professional growth, as they continue to develop as industry leaders in the market. Focused on patient care, they require a BILINGUAL Reimbursement Specialist to join their team.

Compensation
Competitive base salary of $53,000 annually, accompanied by a health spending account which offers personalized healthcare spending flexibility, a generous employer-matched RRSP program, and other great perks!

The Opportunity
Seize the chance to showcase your BILINGUAL skills and passion for exceptional service in a dynamic role as a BILINGUAL Reimbursement Specialist within the healthcare sector. Collaborate with patients to provide exceptional patient care through effective communication in both French and English. This is a HYBRID role where you will be working partially from home (about 50%) and partially from the office (about 50%).

Position Description
As a Bilingual Reimbursement Specialist, you’ll play a pivotal role connecting the company’s healthcare services with valued customers/patients. Your fluency in both FRENCH and ENGLISH will ensure seamless communication and exceptional service delivery in patient care.

Collaborating with patients and third-party payers to eliminate obstacles hindering patient access to medications.

Effectively raising awareness about program services among healthcare providers (HCPs), their staff, and patients.

Promptly addressing customer inquiries about the program.

Continuously monitor patients’ coverage limits and renewal thresholds to guarantee uninterrupted therapy.

Facilitating medication access and expediting time to therapy by offering support for access and reimbursement, assisting with patient out-of-pocket expenses, and conducting comprehensive coverage research.





Engaging with patients, Healthcare providers and staff to provide education and services related to medication acquisition, access, coverage, reimbursement, and affordability.

Conducting thorough reimbursement investigations with both private and public reimbursement providers.

Ensuring information supplied by patients and healthcare providers is accurate and valid.

Experience

Minimum of 2+ years of experience in a bilingual (French/English) Customer service role

Computer proficiency a MUST; MS Office, Google, and Adobe applications

Experience with reimbursement programs or with patient support programs an asset

Experience working in the healthcare or pharmaceutical or insurance sectors an asset

Qualifications

Fluency in both FRENCH and ENGLISH is a MUST

Strong communication skills, a customer-centric approach, and the ability to excel in a fast-paced environment

Ability to work independently

Education
Completion of post-secondary school is required.

Additional Information

Job ID: 10584

Job Type: Permanent, Full time | Hybrid

Job Categories: Customer Service

Manages Others: No

Required Travel: No

Relocation Assistance: No

In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

Use of Artificial Intelligence
We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision-making as to candidate suitability.

Existing Vacancy
This is a critical role within the organization and, following the recruitment/selection process, the selected candidate should expect to receive an offer promptly.

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📌 Reimbursement Specialist (Bilingual) (Ontario)
🏢 Stoakley-Stewart Consultants
📍 Ontario