Bilingual Customer Solutions Coordinator
Fulltime, Permanent

Location: On-site - Calgary, Alberta

Hours: Monday to Friday 8:00am to 4:30pm (30-minute lunch & two 15-minute breaks)

Salary: Up to $56,000

Company: This position is with a leading Canadian full service Additional Living Expenses (ALE) Specialist. The organization manages short-term and long-term ALE requirements for policyholders, allowing them to focus on their basic needs while freeing up adjusters and insurance companies to focus on the claim. The company provides assurance and peace of mind for policyholders and adjusters during catastrophic events (such as fire, water, or flood damage), helping them return to normality as quickly as possible.

Perks

Perks: Health, Dental & Life Comprehensive benefits package through Alberta Blue Cross, including health, dental, vision, travel, and wellness support

Vacation: 10 days, flexible to do 15 days

On-call and overtime: 1-8 weeks with a few hours of work paid at 1.5 times the regular rate

Great culture and company environment: Described as a happy family.

BBQs & Staff Parties: BBQs over lunch, and summer and winter events in Calgary following our Town Halls. Enjoy good food, (hopefully) sunshine, and great company, partners are welcome at the winter celebration!

Dry Cleaning: Exclusive dry‑cleaning discounts through our sister company

Banking Discounts: Perks with BMO’s Bank at Work program, enjoy waived fees, credit benefits, mortgage discounts, and more.

SureBucks: Our internal rewards program for non‑managers in Operations and Finance teams,



where you can be nominated for great work and redeem those points for real, physical items.

IATA Discount Card: Global hotel savings with exclusive rates at major hotel chains worldwide.

Education & Experience Required

Post‑secondary education or experience in business, hospitality, real estate, or a related field is an asset, although not required.

Strong skills in organization, multitasking, and problem‑solving, able to keep work moving forward under pressure.

Proven ability to deliver outstanding client service, balancing empathy with efficiency.

Fluent in English and French with excellent verbal and written communication skills, with confidence handling multiple stakeholders.

Proficiency with MS Office and the ability to quickly learn new systems.

Core Competencies

Solution‑driven mindset – able to anticipate challenges, troubleshoot quickly, and keep claims moving forward.

Organizational strength – skilled at managing competing priorities, high volumes, and shifting deadlines without losing accuracy.

Client empathy with action – balancing compassion for policyholders in distress with the ability to guide them through solutions.

Strong communicator – clear, confident, and persuasive with clients, adjusters, property managers, and internal teams.

Resilient under pressure – able to stay composed, make sound decisions, and push progress in time‑sensitive situations.

Collaborative problem solver – works seamlessly across departments and with external partners to deliver results.

Adaptable and proactive – thrives in a fast‑growing, changing environment where priorities shift quickly.

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📌 Bilingual Customer Solutions Coordinator (Alberta)
🏢 Beyond Bilingual
📍 Alberta