If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through theDilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career withDilawri

Position Overview
The IT Service Desk Technician supports dealershipand corporate staff across the Dilawri Group of Companies by deliveringfirst-level technical support and ensuring the reliability, security, andavailability of end‑user technology systems. This role reports to the RegionalIT Team Lead and operates within an inter-company setting, supportingmultiple dealerships and business units.

Based within the Dilawri Group of Companies, the IT ServiceDesk Technician plays a key role in maintaining day‑to‑day IT operations,including user support, system access management, hardware deployment, andcollaboration with internal teams and external vendors. This positioncontributes to operational effectiveness by enabling staff with the technologyand tools required to deliver an exceptional customer experience.

The expected annual salary for this position is $45,000.00.

Primary Duties and Responsibilities

Respond to IT support requests via phone, email, and ticketing system

Provide first-level technical support forhardware, software, networking, and peripheral devices





Troubleshoot and resolve issues related toWindows, macOS, Microsoft 365 (Outlook, Word, Excel, etc.), printers, VoIPphones, and mobile devices

Unlock user accounts, reset passwords, andmanage access credentials

Escalate complex or unresolved issues tohigher-level support when required

User Account & Access Management

Set up, modify, and deactivate user accounts inAzure Active Directory

Support onboarding and offboarding by managingsystem access and equipment allocation

Configure VPN access for users as required

Hardware & Asset Management

Set up and configure workstations, monitors, andperipheral equipment

Image, deploy, repair, replace, and upgradedesktops and laptops

Conduct desk moves and workstationreconfigurations

Maintain accurate inventory records of ITequipment

Track invoices and receipts for IT-relatedpurchases

Order consumables such as ink cartridges andsupplies as needed

Systems, Software & Security

Install, upgrade, and maintain operatingsystems, applications, antivirus, and security software

Support data backup and recovery processes

Assist with firewall and internet securityconfigurations

Work with vendors and internal teams to keepsystems current and operational

Dealership & Communication Systems

Support and maintain Dealer CommunicationSystems (DCS) in coordination with vendors (e.g., CDK, ADP, Reynolds &Reynolds;)

Assist with dealership server and connectivitysupport as directed

Troubleshoot and support telephone and VoIPsystems in coordination with service providers

Maintain and support video security andsurveillance systems

Email, Internet & Domains

Set up, test,



and maintain domain-based emailaccounts

Liaise with service providers to ensure emailsystem reliability

Manage domain registrations and plan DNS changesto avoid service interruption

Train staff on the effective use of hardware andsoftware

Keep skills current through industry training,certifications, and new technology awareness

Participate in IT meetings and contribute tocontinuous improvement initiatives

General Responsibilities

Maintain a professional appearance andservice-oriented approach

Follow company policies, procedures, and health& safety regulations

Perform additional tasks as assigned bymanagement

Qualifications Required
Education

CollegeDiploma or University Degree in Information Technology or a related field,or equivalent practical experience

Skills

Strongtechnical and troubleshooting skills across hardware, software, andnetworking

Excellentcustomer service and communication skills (written and verbal)

Strongorganizational skills with attention to detail

Abilityto prioritize tasks and manage multiple requests in a fast-pacedenvironment

Collaborativeteam player with a proactive and positive attitude

Abilityto take ownership of issues through to resolution while remaining calmunder pressure

Experience

Minimumof two (2) years in a technical support or IT service role

Atleast one (1) year providing hands-on deskside support, includinginstallation and troubleshooting

Experiencesupporting multi-site or dealership environments is considered an asset

Other

Legallyentitled to work in Canada

About Dilawri
In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

Discountedemployee vehicle purchase program

Job-specificcoaching & training programs

Employeewellness & assistance programs

Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.

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📌 IT Service Desk (British Columbia)
🏢 Dilawri Group of Companies
📍 British Columbia