Elevate your career with Hagen Group as a Senior Customer Service Representative in the hybrid mode at our Montreal office. Dive into a role where your love for pets meets exceptional service delivery.

In this position, you will be the go-to contact for customer inquiries, facilitating everything from order management to issue resolution. Collaborating with cross-functional teams, your focus on improving processes will contribute significantly to our customer relationships and overall business operations. Experience across multiple software platforms will be vital as you navigate customer needs and maintain accurate data.

Key Responsibilities:
• Provide exceptional support through various communication channels
• Manage customer orders, ensuring accuracy and resolution




• Maintain data accuracy across all systems for customer records
• Resolve pricing and order discrepancies swiftly
• Partner with sales and teams to enhance service experiences

Requirements:
• Proven background in multiple software systems
• Strong organizational aptitude with detail orientation
• Demonstrated customer service ability in retail environments
• Bilingual in French and English for effective communication
• Resourceful problem-solver ready for challenges

Be a part of Hagen Group and provide stellar service and support in the pet product industry.
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📌 Customer Service Specialist with Hagen Group (Quebec City)
🏢 Hagen Group
📍 Quebec City