Shape the customer experience as a Retail Operations Supervisor at The Brick. Utilize your leadership and customer service skills to drive team success in our retail locations.

The Brick is looking for a dynamic Operations Supervisor committed to delivering exceptional customer service. With at least two years in customer service or retail, your responsibilities will include developing staff, overseeing store operations, and ensuring high standards in merchandising and customer interaction. This role is perfect for those looking to grow their career in management.

Key Responsibilities:
• Ensure excellence in store presentation and service quality
• Coach and develop team members through constructive feedback
• Address and resolve customer service concerns efficiently




• Lead with teamwork as a core value within the store
• Track and report on inventory management accurately

Requirements:
• Minimum high school diploma; further education an asset
• 2+ years in retail or customer service setting
• Prior supervisory or senior associate experience preferred
• Proven communication skills, bilingual in French & English
• Availability for flexible shifts, including weekends

Take the lead in enhancing customer satisfaction and operational excellence at The Brick!
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📌 Retail Operations Supervisor Role (Quebec City)
🏢 The Brick Group
📍 Quebec City