Join Medavie Blue Cross as a Benefits Specialist and provide top-notch customer service in St. John’s, NL. You'll assist customers directly, addressing their inquiries effectively.

This position places you at the forefront of client interactions where you'll educate members about available self-service tools and handle their questions concerning benefits. Maintaining professionalism, you will strive to meet performance targets while contributing to continuous improvement initiatives.

Key Responsibilities:
• Deliver exceptional customer service on-site
• Guide members through digital self-service channels
• Identify and solve customer needs timely
• Provide insights on claims and benefits questions
• Collaborate on process improvements for better service

Requirements:
• High school diploma plus one-year post-secondary
• At least 18 months in a customer-facing role
• Excellent listening and verbal communication skills
• Experienced in navigating software applications
• Robust keyboarding skills for accurate data entry

Your skills in customer service will impact the satisfaction of Medavie Blue Cross clients.
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📌 Medavie Blue Cross Benefits Advisor (Newfoundland and Labrador)
🏢 Medavie
📍 Newfoundland and Labrador