Branch: Gas Affiliation: Management & Exempt Employment Status: Full-Time Temporary Expected Hiring Range: $51.53 to $60.61 Short-term Incentive Eligible: No Workplace Flexibility: Yes Temp Duration: 18 months Posting End Date: Open until filled As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C. Position Overview Reporting to the Manager, Customer Experience – Billing Services, this position is responsible to provide leadership to a team of employees responsible for the execution of daily payments processing and collections activities. This position is expected to manage payments, collections and dispute activities,



and continuously improve internal processes to incorporate best practices and optimize the customer experience. In addition to the effective and efficient delivery of payments and collections services, the Payments & Collections Manager is a passionate advocate for opportunities that positively impact customers and employees, as well as an advocate for the customers' voice in decisions throughout the company that affect customer experience, particularly in the areas of payments and collections. The Payments & Collections Manager collaborates with leaders throughout Customer Service and the rest of the company, to provide a customer experience that demonstrates our collective values of being safe, team-oriented, respectful, progressive and customer centric. ResponsibilitiesProvide leadership, guidance and empowerment to teams responsible for the execution of daily payments processing and collection activities to manage cash flow and associated costs; oversee the identification and collection of customer-related

📌 Payments & Collections Manager - C$51.5 - C$60.6 An Hour (Burnaby)
🏢 Fortisbcho T1
📍 Burnaby