Take charge as an Operations Supervisor for Digital Business at Teleperformance in Waterloo. This full time role involves mentoring a team to meet and exceed client satisfaction and performance benchmarks. In the pivotal role of Digital Business Supervisor, your focus will be to develop and guide a team of agents to deliver superior customer service.

You will be responsible for ensuring adherence to processes and fostering effective communication within the team. Your customer service management experience will be paramount in achieving operational objectives. Key Responsibilities:
Manage team performance and productivity metrics
Conduct regular team meetings and briefings
Assist agents with escalated customer issues
Ensure compliance with company policies and programs
Analyze performance reports for continuous improvement Requirements:
High School Diploma required; Bachelor's preferred
Six months of relevant supervisory experience
Demonstrated ability in customer service settings
High proficiency in Microsoft Excel and reporting tools
Robust solutions-oriented mindset and adaptability Guide a team towards operational excellence and customer satisfaction at Teleperformance in Waterloo.

📌 Operations Supervisor For Digital Business Ottawa
🏢 TP Canada
📍 Ottawa