Overview
A structured Poker Houseman role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Poker Houseman is to supervise the day‑to‑day operation and effectiveness of the poker department, ensuring outstanding customer service and that policy and procedure are followed. Reporting to the Poker Manager, the Poker Houseman enforces house rules of the department, is responsible for the day‑to‑day poker related events in relation to business development, coaches others on the game, policies, procedures, and how to monitor cheating at play and advantage play, and coordinates player table & seat placement and player scheduling.

Responsibilities

Ensure the guest is being provided with superior customer service

A passion for excellent service and the organization’s vision

Commitment to learning what our customers’ needs and wants are

Encourage mutual accountability in service and inspiring others

Responsible for ensuring the successful operation of poker tournament events and poker related events.

Scheduling, Payroll, Disciplinary actions, training and mentoring staff

Monitors for signs of cheating at play and advantage play.

Coaches associates for increased effectiveness.

Coordinates and delivers training.

Coordinates player table & seat placement and player scheduling using scheduling boards and the public announcement system.

Look out for the safety of yourself, co‑workers and follow all Health and Safety requirements in the workplace.





All other duties as assigned

Qualifications

2-3 years in the casino/poker industry.

Minimum 1-2 years demonstrated experience as a poker dealer.

Interpersonal skills – able to work well with internal and external guests.

Adaptability to change – able to adapt rules, behaviors, and procedures when deemed necessary by house or AGLC guidelines.

Leadership – able to lead people at different levels to reach department objectives.

Problem solving – can decipher changes that need to be made to move the department/organization to its desired goals.

Certification completed in‑house.

Able to work in high stress environments (work load, dissatisfied guests, etc.).

Experience with slot machines procedures and maintenance.

Has experience in customer service and leadership.

Has an abundant amount of knowledge about poker and a passion for the game.

Has the ability to gain an AGLC Gaming Workers License.

Schedule
The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

Benefits

A competitive wage and excellent advantages.

Shuttle service from West Edmonton location.

All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.

An opportunity to work within a progressive, exciting team environment.

An opportunity to work with a skilled Management team.

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📌 Poker Houseman (Alberta)
🏢 River Cree Resort & Casino
📍 Alberta