This dynamic role supports both Nicotine Vape and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies.

KEY RESPONSIBILITIES:

Welcome and assist all customers with professionalism and warmth

Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings

Ensure a high level of customer engagement , suggestive selling, and product education

Demonstrate that guest service is the top priority by responding with urgency and courtesy

Confidently upsell and cross-sell products to achieve personal and store sales goals

Work collaboratively with the management and sales team to maximize revenue

Handle customer feedback or concerns in a professional, service-oriented manner

Store Operations & Compliance

Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations

Follow all compliance procedures for cannabis and tobacco product handling, display, and sales

Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep

Support with inventory control, including receiving shipments, organizing stock, and rotating product

Participate in store events, safety inspections, and internal audits

Keyholder Duties (as assigned)

Open and close the store in accordance with security and operational procedures

Perform end-of-day cash reconciliation and reporting

Lead the sales floor in the absence of a manager and delegate tasks appropriately

Ensure adherence to all store policies and safety protocols during your shift

Act as a point of contact for staff and customers during keyholder shift

Qualifications:

Must be 19 years of age or older

Valid CannSell Certification required (must be provided prior to start date)





1+ years of retail or customer service experience, preferably in a regulated industry

Experience handling cash and operating a POS system

Previous keyholder or leadership experience is an asset

Strong communication, organization, and problem-solving skillsReliable, responsible, and able to work independently or as part of a team

Open to feedback and committed to continuous improvement

Physical Requirements:

Ability to stand for 8–10 hours per shift on tiled surfaces

Frequent reaching, bending, and lifting boxes of stock (up to 40 lbs)

Comfortable working in a fast-paced, regulated retail environment

Why Work With Us?

Be part of a leading company in Ontario’s cannabis and vape retail industry

Employee discounts, training, and internal advancement opportunities

Inclusive, team-focused setting with a growth mindset

Play a key role in shaping the customer experience and daily operations

Our operating hours are 7 days a week and may range from 9am to 8:30pm

Part-time hours range : 00- 31 hours per week

Full- time hours range : 32 – 44 hours per week

Job Types: Full-time, Part-time, Permanent

T rue North Cannabis Co. & Associated Companies is proud to be an Equal Opportunity Employer. We are committed to employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.

We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or eliminate candidates during the hiring process. All applications are reviewed and evaluated by real people.

Your personal information will be handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Human Rights Code.

Please notify us as soon as possible should you require any assistance during the recruitment process.

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📌 Dispensary Sales Associate (P/T) (Ontario)
🏢 True North Cannabis Co. & Associated Companies
📍 Ontario