Join Fairmont Chateau Whistler as a Guest Services Captain, where you will lead a dedicated team to create memorable experiences. Be part of a premier luxury resort offering year-round activities.

In this permanent, full time role starting August 2026, you will supervise the Guest Services team, ensuring compliance with the highest service standards. Your work will include managing guest concerns, coordinating departmental budgets, and providing essential information regarding hotel amenities. Drive guest satisfaction and nurture a welcoming atmosphere.

Key Responsibilities:
• Supervise Guest Services team and implement service standards
• Resolve guest issues and log concerns for action
• Participate in departmental meetings to foster communication




• Assist with budgeting and scheduling for team members
• Guide guests in using hotel facilities effectively

Requirements:
• Must hold a valid Class 5 BC Drivers License
• Previous leadership experience in the hospitality industry
• Property Management System experience preferred
• Strong skills in MS Office
• Legally authorized to work in Canada

Shape unforgettable experiences at Fairmont Chateau Whistler as you lead the way in exceptional guest service.
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📌 Lead Guest Services Captain Role (British Columbia)
🏢 FAIRMONT
📍 British Columbia