Join Canadian Fiber Optics as a Customer Service Representative and make a meaningful impact in rural communities. Utilize your problem-solving skills while providing exceptional support via phone, email, and chat.

We're seeking an energetic and customer-focused individual with a minimum of two years in a similar role. You will engage with both residential and business customers, tackling inquiries related to product knowledge, billing, and technical issues. The ideal candidate will be passionate about delivering a positive experience and be adaptable to customer needs.

Key Responsibilities:
• Engage customers through phone, email, and chat for support
• Troubleshoot technical issues and Wi-Fi connectivity problems




• Guide customers in service upgrades and recent feature activations
• Retain customers during cancellation inquiries with solutions
• Document interactions accurately in the CRM system

Requirements:
• Minimum 2 years customer service experience
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Confident problem-solver with attention to detail
• Comfortable in a fast-paced work environment

Elevate customer experience and enhance satisfaction as part of the CFOC team.
#J-18808-Ljbffr

📌 Customer Service Representative at CFOC (Alberta)
🏢 Integratedcooling
📍 Alberta