Enhance customer satisfaction as a Lead Customer Experience professional at PetSmart. This role focuses on driving loyalty and promoting a safe, engaging atmosphere for pet parents and their pets.

You will be instrumental in providing exceptional service while ensuring the store is clean and safe for all visitors. With responsibilities for training and mentoring associates, you hold a crucial role in creating a supportive work environment. Leading by example, you will drive store initiatives and enhance the overall shopping experience.

Key Responsibilities:
• Support associate training, onboarding, and performance feedback
• Address pet parent concerns efficiently and effectively
• Coordinate marketing for store events and clinics




• Maintain high standards of cleanliness and organization
• Oversee cash transactions and point-of-sale operations

Requirements:
• 2+ years of experience in retail customer service
• Leadership skills preferred to enhance team performance
• Flexibility to work evenings and weekends as needed
• Robust verbal and written communication skills
• Ability to handle physical demands of the role

Join PetSmart and lead a team dedicated to providing the best possible service for pets and their owners.
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📌 Lead Customer Experience at PetSmart (Ontario)
🏢 PetSmart
📍 Ontario