Play to your strengths; use your case management skills Start date: Monday 19 October 2026 Full-time | Monday to Friday | No weekends or public holidays About the Role | Mō te tūranga mahi We're looking for a compassionate and organised Level 1 Recovery Coordinator to support clients on their journey to independence. This is a stable and diverse role with opportunities to grow your career in case management. As the first point of contact for clients recovering from injury or facing challenges, you'll:
Work closely with clients, whānau, providers, and employers
Communicate via phone, email, and in person
Manage rehabilitation plans and help remove barriers to recovery
Support clients to achieve their recovery goals
About You | Mōu Whether you're an experienced administrator or have a background in customer service, we welcome applicants from all walks of life. You don't need to meet every requirement - what matters most is your commitment to helping others.
What You'll Bring | Ngā Pūkenga Motuhake Excellent communication skills - able to explain complex info clearly and supportively
A curious mindset - keen to learn and apply technical and legislative knowledge
Adaptability - great time management and flexibility to meet client needs
Resilience - able to support others through tough times without carrying it home
A clean NZ driver's licence - for occasional travel
Bonus: Experience in case management or the public sector is helpful but not essential
What We Offer | He aha tā mātou e tuku Specialisation opportunities: This role also offers opportunities to specialise. For example, Kaihāpai are part of ACC's Recovery teams and play an important role in supporting kiritaki (clients) who need a dedicated point of contact due to the complexity or sensitivity of their recovery needs.



Kaihāpai focus on building strong, trust-based relationships and supporting recovery outcomes in ways that respond to each person's individual needs, preferences and circumstances. Working alongside kiritaki and their whānau, Kaihāpai help navigate ACC processes, coordinate rehabilitation activities, and support progress toward greater independence and, where appropriate, return to work.
Salary: $70,000 & 9% superannuation
Annual performance reviews linked to pay increases
Wellness and employee discount programmes
Work-Life Balance Monday to Friday only - no nights, weekends, or public holidays
Hours: 40 hours per week, Monday to Friday between 8am and 5:30pm
Positive Work Environment Open-plan office with spaces for collaboration and focus
Supportive leadership with regular coaching
Employee networks that celebrate diversity and inclusion
About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident. At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.

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📌 Recovery Coordinator - Supported - Hastings (Ontario)
🏢 New Zealand Government
📍 Ontario