About University Students' Council at Western University
The University Students' Council (USC) is an organization led by students to serve the undergraduate population of Western University. In addition to being one of the largest student governments in Canada, the USC is an multi-million dollar not-for-profit that works every day to create, support, and enhance the student experience on campus.

We advocate for student concerns, run the clubs system and other student services, organize hundreds of events, serve some of the best food on campus at The Spoke and The Wave, offer employment and leadership opportunities, and so much more.

Everything we do is by students, for students, because we believe that students have the power to change the world.

Job Description
Position Title: Kitchen Supervisor, The Spoke

Supervisor: Kitchen Manager, The Spoke

Remuneration: $45,000/year

Employment Type: Full time, 1-year contract

OVERVIEW:
The Kitchen Supervisor is responsible for directing staff through a service impact role with a focus on shift management, customer service, quality control, and staff training. In addition, the Kitchen Supervisor will contribute to the development of creative and cutting-edge new menu items.

The Kitchen Supervisor will strive for maximum efficiency and continual improvement of BOH staff productivity. They will also train employees in methods of cooking, preparation, presentation, portion control, waste reduction and sanitation processes.

DUTIES AND RESPONSIBILITIES:
Operational

Directly perform hands-on work to ensure guest service standards and efficient operations in the Kitchen

Contribute to the execution of all prep management systems including completing and monitoring the daily prep list.

Ensure all Spoke catering and bulk orders are prepared and delivered on time to customer specifications

Ensure proper storage and labelling of prepared products, adhering to product management system standards.

Ensure all Spoke product receiving systems are adhered to. Inspect product quality on arrival and look for missing items

Execute and ensure completion of all daily/weekly kitchen cleaning checklists and duties

Use of daily labour cards to track and monitor daily kitchen shifts, sick calls and make employee punch adjusts to ensure accurate labour tracking and payroll

Attend operational meetings as required

Execute managerial opening and closing duties as assigned

Other duties as assigned

Customer Experience

Maintain fast, accurate service,



positive guest experience and ensure Kitchen products are consistently made to Spoke recipe specifications and standards

Effectively deal with and remediate any on-shift customer complaints

Ensure all Cashiers are knowledgeable when it comes to menu ingredients, allergy and special dietary accommodations for customers

Ensure that Kitchen meal ticket time expectations are being met and used as a motivator to increase efficiency for the Spoke part-time team

Ensure all Kitchen workstations are set up for maximum efficiency, reducing steps and saving valuable time when possible

Conduct Kitchen line checks daily to ensure appropriate inventory levels, product rotation, portion control and that all sections are set up and rush ready

Assist the KM in achieving budget targets through on shift reduction of labour, waste reduction, minimization of product spoilage, and a focus on recipe adherence.

Student Development / Training

Recruit, interview, hire and discipline when necessary, part-time Kitchen team members. Ensure the Spoke is appropriately staffed to cover all scheduling needs, accounting for turnover rates,

Develop employees by providing ongoing feedback, establishing performance expectations and ensure the completion and delivery of two performance appraisals for all Cafe staff, one per semester.

Contribute to the development, training, oversight and direction of Student Development positions in the Kitchen

Assist the KM in the development of all Kitchen training materials and policies in cooperation/approval of the Spoke’s Kitchen Manager.

Motivate and train all Spoke part-time Kitchen staff using the Spoke Learning Management System as well as provide hands-on in person training.

Cleaning, Maintenance and Health & Safety

Ensure the Occupational Health & Safety Act, local health and safety codes, as well as USC Health & Safety policies are being adhered to

Promptly complete incident reports / forms for all accidents, injuries and incidents that take place in the Spoke and notify Senior Manager of any incident of injury, violence, harassment or other significant occurrence

Ensure that all equipment is kept clean and in excellent working condition through personal inspection, preventative maintenance and respond to any deficiencies communicated from Spoke employees





Ensure the training of Kitchen employees in the safe operation of hazardous kitchen equipment and tools

Responsible for executing appropriate cleaning schedules for equipment, floors, walls hoods, other equipment and food storage areas

Responsible for training employees in sanitation process and safe use of chemicals

Sustainability

Ensure staff are trained on and execute The Spoke’s sustainable practices in the preparation and service of food and beverage in the Kitchen. This includes reducing food waste, composting, and focusing on energy consumption in the operation.

QUALIFICATIONS:
Skills and Abilities:

Computer Skills: Must be proficient with data processing software including Word, Excel, Powerpoint, Google docs, sheets, slides and calendar. Must have the ability to utilize computerized business tools such as email, learning management systems, POS, inventory management software and other appropriate online tools.

Business/ Math Aptitude: This position requires business and math skills with the ability to work accurately with cash.

Communication Skills: This position requires written, verbal and group communication skills.

Problem Solving/ Decision Making Skills: This position requires strong problem solving and decision making skills, and the ability to be flexible and adaptive in any situation.

Conflict Resolution: Ability to remain calm and professional in a stressful fast pace work environment. The ability to de-escalate and resolve conflict with customers, Spoke employees and fellow USC managers. Which could involve irate or possibly intoxicated patrons or high stress situations.

Specialized Knowledge

Knowledge of preventative maintenance and troubleshooting of various kitchen equipment

Education / Experience

High School diploma or equivalent is required

Minimum of 2 years of experience in various kitchen positions including food preparation, line cook, fryer cook or expediter. Supervisory experience is an asset.

A passion for food and service is a must

Certifications / Specialized training

First Aid Certified

Food Safety Certified (Basic Level)

WHMIS Certified

Fire safety trained - Western Fire Prevention

Any training and certifications needed for this position will be provided by the Spoke.

ADDITIONAL BENEFITS

Cell phone Stipend

Transportation Stipend

Competitive Health and Dental Benefits

Extensive Mental Health Coverage

Paid December Holiday Break

Paid first week of July off

Education Allowance for Candidate (Includes Family Members)

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📌 Kitchen Supervisor, The Spoke (Ontario)
🏢 University Students'​ Council at Western University
📍 Ontario