The Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company.

Job responsibilities and duties are, but not limited to:
Processing check-ins and check-outs
General cashiering
Acquiring and providing knowledge on the hotel, local area, and tourism
Responding to guests’ concerns, queries and complaints
Answering inquiries regarding hotel services and facilities by telephone
Processing incoming reservations, requests, cancellation and changes
Liaising with housekeeping, maintenance and supervisors to improve on operations and solve problems

Job requirements:
Excellent spoken and written English, other languages a big plus
Prior knowledge or background in the hotel or service industry is mandatory




Effective in various Microsoft computer applications
Positive attitude towards guests and co-workers
Ability to apply excellent interpersonal and communication skills
Eager to provide friendly service
High degree of efficiency and initiative
Adaptable to work a variety of shifts including overnights and weekends
Knowledge of Opera PMS an asset

Job Type: Full time Pay: $21.00-$22.00 per hour

Benefits
RRSP match

Ability to commute/relocate:
Richmond, BC V6X 1K8: reliably commute or plan to relocate before starting work (required)

Experience:
customer service: 1 year (preferred)

Work Location: In person

📌 Night Auditor/front Desk Agent Richmond (Canada)
🏢 209007
📍 Canada